Specific Programme Content Includes


  1. Why Coach? What’s in it for me?
  2. How a less directive style can often get more effective results
  3. Core coaching skills:
  • Building Rapport and Relationship
  • Levels of Listening
  • Asking effective questions
  • Developing a flexible style of influence: The Steppingstones Model


  1. Structure of an offline & offline coaching conversations: The Coaching Path & Response Coaching
  2. Beliefs of managers who coach (and managers who don’t)
  3. Coaching in the virtual space, e.g. managing by Zoom, Teams, Skype etc.
The schematic below illustrates the two optional learning tracks: One self-managed and the other supplemented by experienced Starr coaches.